Returns

Thanks so much for shopping with us. If for any reason you are not happy with your jeans we can refund, issue a store credit or exchange them for you, provided the returns conditions are met.

Returns Conditions:
- Swing tags are undamaged and attached 
- Item/s is unworn, unwashed, and in new condition
- Item/s returned within 30 days of original order date
- Proof of purchase, your online order confirmation will do
- Return is sent with a completed returns form
- Store credits or items purchased with store credits cannot be refunded

Returned items that do not comply with the above criteria may be refused.

Time to Process
We aim to process refunds, store credits and exchanges within 3 working days after your parcel is received. A little longer during the Christmas break.
Once processed we will email you confirmation of either your refund, store credit or the new tracking number for your exchange.

Refunds
We can provide a refund, store credit or an exchange provided all of the returns conditions are met.

New Zealand: Exchanges
New Zealand: Full priced items can be exchanged. If you would like to exchange your item, you pay the shipping to get the original jeans back to us and we cover the shipping to get your preferred jeans back to you. If you should return your exchanged item for a refund, $6.95 will be deducted to cover the free shipping during the exchange process. Please note that the 30 day returns window on exchanged items starts from the date of your original order.

Sale items cannot be exchanged. Please return for a refund and re-purchase the size you require.

Australia: NO EXCHANGES. Please return for a refund or store credit and re-purchase the size you require.

Store Credit
Store Credits are valid for 12 months from the date of issue. Items purchased using a store credit cannot be refunded. Part of a store credit unredeemed cannot be refunded. Store Credits will be emailed to you as a Gift Card which can be used at checkout.

Returns what to do and where to send:

- Please send your jeans back to us using a tracked courier or mail service
- When returning your item/s, please ensure you complete and include your returns form inside the parcel.
- Download our returns form here                                                 

7/67 View Road
Wairau Valley
Auckland 0627
New Zealand

Returns form here